Terms and Conditions

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Terms and Conditions for Booking, Cancellation, and Delivery of Football Coaching/Training Sessions

Comprehensive Policies Governing Football Coaching Services

Introduction

These Terms and Conditions set forth the rights, responsibilities, and obligations of participants and the football coaching provider regarding the booking, cancellation, and delivery of football coaching and training sessions. By booking a session, you agree to abide by the terms as outlined below. Please read these Terms and Conditions carefully before confirming your booking.

Definitions

• Provider: The individual or organisation offering football coaching/training sessions.
• Provider name: Pro90 Academy – 167 Old Road, Chesterfield S40 3QL
• Participant: Any person who books or attends a football coaching/training session.
• Session: A scheduled football coaching or training appointment, whether individual or group-based.
• Booking: The act of reserving one or more sessions with the Provider.
• Cancellation: The act of withdrawing from a scheduled session.
• Delivery: The actual provision of the football coaching/training session, including all associated facilities and resources.

1. Booking of Sessions

1.1 Booking Procedure

• All bookings for football coaching/training sessions must be made through the Provider’s official booking system (online portal, email, text message, social media or phone, as applicable).
• The Participant must provide accurate and complete information during the booking process.
• Bookings will be confirmed via email, text message, WhatsApp message or written correspondence. The Provider reserves the right to refuse any booking at their discretion.
• Payment for sessions may be required at the time of booking or before the start of the session, as specified by the Provider.

1.2 Group / Team Bookings

• Group / Team bookings are subject to availability and may require a minimum or maximum number of participants.
• The group / team organiser is responsible for communication and payment on behalf of the group unless otherwise agreed.

1.3 Special Requirements

• If the Participant has any special requirements (medical, dietary, accessibility), these must be communicated to the Provider at the time of booking.
• The Provider will make reasonable efforts to accommodate special requirements but cannot guarantee all requests will be fulfilled.

2. Payment Terms

• Fees for football coaching/training sessions will be clearly stated at the time of booking.
• Payment may be made by bank transfer, or other approved methods.
• Invoices, where applicable, must be paid within the specified timeframe stated on the invoice.
• Failure to pay by the due date may result in cancellation of the booking or refusal of entry to the session.

3. Cancellation Policy

3.1 By Participant

• Participants may cancel a booking by providing notice to the Provider via the specified communication method (email or phone).
• Cancellations made more than 48 hours prior to the session will receive a full refund or may be rescheduled at no additional charge.
• Cancellations made between 24 and 48 hours prior to the session will incur a cancellation fee of 50% of the session price.
• Cancellations made less than 24 hours prior to the session are non-refundable.
• For group/team bookings, if the number of participants falls below the minimum required due to cancellations, the Provider reserves the right to cancel or reschedule the session.

3.2 By Provider

• The Provider reserves the right to cancel a session due to unforeseeable circumstances, insufficient enrolment, adverse weather, or facility issues.
• In such cases, the Provider will offer either a full refund or reschedule the session at a mutually agreed time.
• The Provider will endeavour to provide as much advance notice as possible in the event of cancellation.

4. Delivery of Sessions

4.1 Session Format and Content

• Sessions will be delivered as described at the time of booking but may be subject to reasonable modification to account for skill level, weather, or other factors.
• The Provider will ensure that all coaches/trainers are suitably qualified and that facilities meet safety standards.
• Sessions may include theoretical instruction, practical training, drills, and match play as appropriate.

4.2 Participant Responsibilities

• Participants must arrive on time, dressed appropriately, and with any required equipment (unless provided by the Provider).
• Participants are expected to follow safety instructions, respect the coach/trainer, and behave appropriately towards other attendees.
• The Provider reserves the right to refuse participation or eject any participant whose behaviour is disruptive, unsafe, or violates these Terms and Conditions.

4.3 Health and Safety

• Participants are responsible for ensuring they are physically fit and medically able to participate in football coaching/training sessions.
• Any injuries or health concerns must be communicated to the Provider and coach prior to the session.
• The Provider will take reasonable steps to ensure the safety of all participants but cannot be held liable for injuries resulting from inherent risks of football activities.

5. Refunds and Credits

• Refunds will be processed according to the cancellation policy outlined above.
• Credits for future sessions may be issued instead of refunds, at the discretion of the Provider.
• Refunds and credits will not be issued for sessions missed without prior notification, except in extenuating circumstances at the sole discretion of the Provider.

6. Changes to Sessions

• The Provider reserves the right to make changes to session timings, locations, coaches, and content.
• Participants will be informed of significant changes as soon as reasonably possible.
• If changes result in the Participant being unable to attend, a refund or rescheduling option will be given.

7. Liability and Insurance

• The Provider holds appropriate public liability insurance for the delivery of football coaching/training sessions.
• Participants are encouraged to obtain personal accident insurance if desired.
• The Provider will not be liable for loss, damage, or theft of personal property during sessions.
• Except as required by law, the Provider’s liability for any claim arising from a session will be limited to the amount paid for the session.

8. Confidentiality and Data Protection

• The Provider will process personal data in accordance with applicable data protection laws.
• Information collected during the booking process will be used for administrative purposes and will not be disclosed to third parties without consent, except as required by law.
• Participants have the right to access and correct their personal data held by the Provider.

9. Code of Conduct

• Participants are expected to treat coaches, staff, and other participants with respect and courtesy.
• Discrimination, harassment, or bullying will not be tolerated under any circumstances.
• Failure to adhere to the code of conduct may result in expulsion from sessions without refund.

10. Force Majeure

• The Provider will not be liable for any failure to deliver sessions due to events beyond their reasonable control, including but not limited to natural disasters, war, strikes, government restrictions, or pandemics.
• In the event of force majeure, the Provider will attempt to reschedule affected sessions or offer refunds where feasible.

11. Complaints and Feedback

• Participants may submit complaints or feedback to the Provider via the official communication channels.
• All complaints will be investigated promptly and fairly, and appropriate action will be taken where necessary.
• Feedback is welcomed and will be used to improve the quality of the football coaching/training sessions.

12. Amendments to Terms and Conditions

• The Provider reserves the right to amend these Terms and Conditions at any time. Notice of changes will be provided via email or publication on the Provider’s website.
• Continued participation in sessions following such amendments constitutes acceptance of the revised Terms and Conditions.

13. Governing Law and Jurisdiction

• These Terms and Conditions are governed by the laws of the England and Wales.
• Any disputes arising out of or relating to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

14. Acceptance

• By booking a football coaching/training session, the Participant acknowledges and accepts these Terms and Conditions in full.
• Questions regarding these Terms and Conditions should be directed to the Provider prior to booking.